Refund Policy

MetaTool is a product of GroundSwell Resources, Inc.

MetaTool subscriptions (Starter and Pro) are billed monthly in advance through Stripe, our payment processor.

Cancelling your subscription

You can cancel at any time from the Billing page via the “Manage subscription” portal. When you cancel, your plan stays active until the end of the current billing period, and you keep full access until then. You will not be charged again after cancelling.

Refunds

Because plan benefits (AI metadata generation, brand profiles, and the image library) are delivered continuously from the moment a billing period starts, we do not provide partial refunds for unused time in a billing period.

We will issue a full refund of the most recent charge when:

• you were charged in error (for example, a duplicate charge), or
• you cancelled before a renewal but were still billed, or
• a verified technical problem on our side prevented you from using the service for a substantial part of the billing period.

How to request a refund

Email support@metadataimage.com from the address on your account within 14 days of the charge, and include the approximate date of the charge. We respond to all refund requests within a few business days, and approved refunds are returned to your original payment method by Stripe (typically within 5–10 business days, depending on your bank).

Nothing in this policy limits any non-waivable statutory rights you may have in your jurisdiction.